{"id":2372,"date":"2020-05-04T06:09:31","date_gmt":"2020-05-04T06:09:31","guid":{"rendered":"http:\/\/www.ceo-worldwide.com\/blog\/?p=2372"},"modified":"2025-03-04T07:51:16","modified_gmt":"2025-03-04T07:51:16","slug":"how-trustworthy-is-your-organisation","status":"publish","type":"post","link":"https:\/\/www.ceo-worldwide.com\/blog\/how-trustworthy-is-your-organisation\/","title":{"rendered":"How trustworthy is your organisation?"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">It takes a lifetime to build and a moment to lose<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Trust is the fundamental currency of business. Without trust our economies cannot function. And yet many organisations, teams and individuals struggle with trust. They struggle to gain their customers trust; they fail to develop their employees trust. Without trust stakeholders become cynical, disillusioned and de-motivated. Where they can, they move on. Hopefully to work with others (suppliers and employers) in whom they can trust.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How about your organisation?<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Here is a short test<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Consider how many of the following undermining behaviours are to be found in your organisation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Saying one thing and doing another<\/li>\n\n\n\n<li>Not following through on commitments<\/li>\n\n\n\n<li>Taking credit for another\u2019s work<\/li>\n\n\n\n<li>Not sharing information in a timely manner or at all<\/li>\n\n\n\n<li>Shooting the messenger<\/li>\n\n\n\n<li>Listening with the intent to reply rather than understand<\/li>\n\n\n\n<li>Not delegating the best assignments to help develop others<\/li>\n\n\n\n<li>Revealing confidences and confidential information about others<\/li>\n\n\n\n<li>Showing superficial concern about others<\/li>\n\n\n\n<li>Acting like you know something you don\u2019t<\/li>\n\n\n\n<li>Being defensive about feedback<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you see any of these behaviours regularly demonstrated by your employees then you probably have a problem. One that without action on your part could lead to the destruction of any trust that still exists. Ultimately low or no trust organisations become dysfunctional and fail to achieve results. The end result is going to be failure.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"1024\" height=\"683\" data-attachment-id=\"5163\" data-permalink=\"https:\/\/www.ceo-worldwide.com\/blog\/how-trustworthy-is-your-organisation\/photo-by-kaleidico\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?fit=1600%2C1067&amp;ssl=1\" data-orig-size=\"1600,1067\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Photo by Kaleidico\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?fit=1024%2C683&amp;ssl=1\" data-src=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?resize=1024%2C683&#038;ssl=1\" alt=\"organisation\" class=\"wp-image-5163 lazyload\" data-srcset=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?resize=1536%2C1024&amp;ssl=1 1536w, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?resize=1200%2C800&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2024\/05\/3v8xo5gbusk.jpg?w=1600&amp;ssl=1 1600w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\">What can be done?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Firstly, own up to the problem. Recognise and accept that it is a real problem; one that needs to be given priority. Also appreciate that it starts at the top. Building trust cannot be achieved if the prevailing attitude is \u2013 Do what we say, not what we do.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the most effective ways to build trust is to work with the 3 C\u2019s (as used by Novations Consulting Partners)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Consideration<\/strong> \u2013 conveying a genuine interest in the well being of others. People are more likely to trust you if they believe you share their concerns about the success of the organisation, if they believe you care about their needs and if they believe you will go out of your way to help them when they need it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Credibility<\/strong> \u2013 conveying evidence that you are trustworthy and have relevant knowledge, skills and influence. People need to have confidence that you have the required knowledge and ability to do your job and that you can successfully exert your influence to be effective in the role. Most importantly people must believe that you are ethical and honest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Consistency <\/strong>\u2013 providing steady, reliable guidance, support and follow-through to accomplish the work. Consistency is based on reliability and dependability. It means making sure your actions match your words. It means following through on the commitments you make. It means setting clear standards and expectations and then providing the support necessary to attain the goal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/pulse\/how-can-leaders-create-climate-trust-facilitate-among-swapnil-singh\" target=\"_blank\" rel=\"noopener\">Creating a climate of trust<\/a> taps into people\u2019s desire to contribute and feel valued. People who trust and are trusted are more productive and loyal. They communicate openly and directly. They are willing to share ideas and take appropriate risks. They show creativity and initiative. In other words \u2013 organisations based on trust work better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wouldn\u2019t you want to work in one yourself?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trust \u2013 takes a lifetime to build and just a moment to lose. You might think about including a session on trust on the agenda of your next board meeting or team session.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"172\" height=\"172\" data-attachment-id=\"2482\" data-permalink=\"https:\/\/www.ceo-worldwide.com\/blog\/how-trustworthy-is-your-organisation\/17532-1\/#main\" data-orig-file=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/05\/17532-1.jpg?fit=172%2C172&amp;ssl=1\" data-orig-size=\"172,172\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"17532-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/05\/17532-1.jpg?fit=172%2C172&amp;ssl=1\" data-src=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/05\/17532-1.jpg?resize=172%2C172&#038;ssl=1\" alt=\"\" class=\"wp-image-2482 lazyload\" data-srcset=\"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/05\/17532-1.jpg?w=172&amp;ssl=1 172w, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/05\/17532-1.jpg?resize=150%2C150&amp;ssl=1 150w\" data-sizes=\"(max-width: 172px) 100vw, 172px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 172px; --smush-placeholder-aspect-ratio: 172\/172;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">About the author: John Schonegevel<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leader of change &#8211; for corporates, departments and individuals with a strong business development background. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.ceo-worldwide.com\/executive-profile.php?iman=17532\" target=\"_blank\" rel=\"noreferrer noopener\">View John&#8217;s short bio<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It takes a lifetime to build and a moment to lose Trust is the fundamental currency of business. Without trust our economies cannot function. And yet many organisations, teams and individuals struggle with trust. They struggle to gain their customers trust; they fail to develop their employees trust. Without trust stakeholders become cynical, disillusioned and &#8230; <a title=\"How trustworthy is your organisation?\" class=\"read-more\" href=\"https:\/\/www.ceo-worldwide.com\/blog\/how-trustworthy-is-your-organisation\/\" aria-label=\"Read more about How trustworthy is your organisation?\">Read more<\/a><\/p>\n","protected":false},"author":18,"featured_media":2600,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[21,30],"tags":[421,420,418,419],"ppma_author":[637],"class_list":["post-2372","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-development","category-international-management","tag-climate-of-trust","tag-organisations","tag-trust","tag-workplace"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/05\/stockvault-urban-architecture150991-sm.jpg?fit=1200%2C798&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p7XjMV-Cg","jetpack-related-posts":[{"id":5992,"url":"https:\/\/www.ceo-worldwide.com\/blog\/how-important-is-emotional-intelligence-for-c-suite\/","url_meta":{"origin":2372,"position":0},"title":"Emotional Intelligence &#8211; The Indispensable Skill for C-Suite Leaders","author":"Ankoor Dasguupta","date":"","format":false,"excerpt":"Our ability to regulate emotions isn\u2019t fixed, it's yielding. As an ICF accredited executive coach myself,\u00a0 I observe while coaching executives that in today's fast-changing business landscape, technical expertise, strategic thinking, and decision-making are hallmarks of C-suite leaders. Yet, there is a less obvious but equally critical quality that distinguishes\u2026","rel":"","context":"In &quot;Leadership&quot;","block_context":{"text":"Leadership","link":"https:\/\/www.ceo-worldwide.com\/blog\/category\/international-management\/leadership\/"},"img":{"alt_text":"how important is emotional intelligence for C-Suite?","src":"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2025\/02\/2979107.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2025\/02\/2979107.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2025\/02\/2979107.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2025\/02\/2979107.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2025\/02\/2979107.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":7337,"url":"https:\/\/www.ceo-worldwide.com\/blog\/21st-century-leadership-got-what-it-takes-to-be-successful\/","url_meta":{"origin":2372,"position":1},"title":"21st Century Leadership: Got What It Takes to be Successful?","author":"Colin Thompson - CEO - UK","date":"","format":false,"excerpt":"It has been said that, in the 21st century, the very nature, speed and complexity of change will change. 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Understand what makes your\u2026","rel":"","context":"In &quot;International Management&quot;","block_context":{"text":"International Management","link":"https:\/\/www.ceo-worldwide.com\/blog\/category\/international-management\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/08\/leadership.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/08\/leadership.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/08\/leadership.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/08\/leadership.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/www.ceo-worldwide.com\/blog\/wp-content\/uploads\/2020\/08\/leadership.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":4384,"url":"https:\/\/www.ceo-worldwide.com\/blog\/5-reasons-why-a-ceo-needs-to-choose-their-domain-name-carefully-for-their-business\/","url_meta":{"origin":2372,"position":5},"title":"5 Reasons Why a CEO Needs to Choose Their Domain Name Carefully for Their Business","author":"CEO Worldwide","date":"","format":false,"excerpt":"Simply put, domains are an inescapable pillar of business. As CEOs consider company operations in a world that is increasingly digitalized and recovering from a game-changing pandemic, now is the time to focus and take great care in optimizing a digital platform. 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