Short Bio of Debashis
• More than 25 years experience in Operational Excellence, Customer-Centricity, Customer Experience, Customer Journey, Lean Management, Quality, Total Quality Management, Continuous Improvement, Training, Facilitation, Consulting and Change, • Leadership experience in Banking, Shared Services, Manufacturing & FMCG (Food, Consumer Goods)
• Successfully catalysed Operational Excellence, Customer Experience & Quality Transformations across functions • Have catalysed performance improvement projects in Service Operations, Sales, Customer Service, HR etc • Deep passion for training, coaching and facilitation on Continuous Improvement - Have conducted workshops around the globe • Creator of CX Certification Program – Certified CX Catalyst (CXC ) & Certified Lean Service (CLSC) which have been rolled out in South Asia & Middle East • Certified Master Black Belt with deep work in Lean Bank / Lean Enterprise, • Led Asia’s first enterprise-wide deployment of Lean in Banking • Adept in engaging senior stakeholders such as Board, CEOs, CFOs etc. • Successfully managed cross-cultural teams in Asia, Africa & Europe • Invited globally to speak on Customer Experience & Operational Excellence
Industry Sector Competencies
• Consumer Goods
• Office Supplies
• Financial Services
• Consulting (Internal & External)
• Function: Chief Quality Office, Chief Customer Office, Chief Process Excellence Office, Head of Operational Excellence, Head of Quality, Head of Customer Experience , Head of Lean Sigma, Head of Continuous Improvement, Lean Master Coach
• Sector: Banking, Foods, FMCG, Any sector...
• Interim Manager: Yes
• Permanent Position: Yes
• Operational: Yes
• Prefered Locations: Am mobile
Additional Professional Interests
• Operational Coaching on demand
• Non Executive Director Assignments
• Company rescue or turnaround (Expert)
Coaching on demand
B Tech, MS
more than 15 years
Founder or co-founder
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