Chintan
COO/Managing Director - India - iCEO #80859

Experience

Result-oriented professional with 18 years of experience in Business Unit Leadership, Global Client Servicing, Program Management, Customer Experience (CX), and Consumer & Market Insight (CMI), right from start-ups to market leading companies, for FMCG, Automotive, Technology, Retail.

Major Achievements

In my previous role, I led the business unit + P&L serving Ford, overseeing SOP/Process/Tech interventions/deployments at 1000+ retail outlets/car dealerships across APAC. Among other things, I was the key driver/influencer of a pivot in APAC program rollout strategy, to ensure 100% dealership coverage of the new CX program within the same year (vs. earlier est. 2-3 years). Some other noteworthy highlights of my experience are: At Zykrr, creating afresh standardized tiered solution suites, uniquely priced by client industry/use-case; driving 25% m-o-m growth in usage and billing of our pay-per-use offering at Fastlane; 85% reduction in waste, improvements in processes and workflow while at Nielsen; starting a 26-mem offshore PMO from scratch (to replace 220 odd PMs globally) at Kantar, and so on...

Industry Sector Competencies

Consumer Goods

Automotive

Chemical

Market research, Customer Experience

Market research, Customer Experience

Professional Objectives

Function: Business Unit Head, COO, CEO

Sector: Management Consulting, Research Agencies, B2C Product or Service companies

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Anywhere

Additional Professional Interests

Non executive director assignments

Countries Covered

India

Operational Competencies

Business development (Professional)

New product or service launch (Professional)

Company rescue or turnaround (Professional)