Douglass
COO/Managing Director - USA - iCEO #90706

Experience

Co-Founder of energy brokerage in deregulated energy space leading to energy supplier. Supported Agency Management System Software applied to the commercial insurance space and Conversational AI software applied to all industry verticals.

Major Achievements

Helped bring one of the first conversational AI platforms to market supporting commercial insurance leading to a Business Impact Award for 2017. Managed sales team plus 200 plus call center agents on premise and remote. Managed 50 plus chat agents. Managed 20 million year plus P&L supporting center operations and supporting technology.

Industry Sector Competencies

E-Commerce/Internet

Software

Telecommunications

Financial Services

Healthcare

Professional Objectives

Function: Chief Operating Officer, Director of Center Operations, President Customer Success

Sector: Ecommerce,All Financial Services, Technology, Software, Energy Oil& Gas, Supply Chain

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Remote or Chicago United States

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

USA

Operational Competencies

AI strategy (Professional)

DEI strategy (Professional)

Technologies to market (Professional)

Business development (Professional)

Acquisition and shadow management (Professional)

Geographical expansion (Professional)

Close down or sell off (Professional)