Philippe
Executive Consultant - France - iCEO #63533

Experience

More than 25 years of multinational companies’ experience and organisation development. Define specific changes in organisation structure, leadership, culture, staffing, systems and finances. Master in Business and Administration (specialisation in Ethic and International Management). Good knowledge of Africa (10 years) and Asia (2 years).

Major Achievements

Alcatel-Lucent : Build and support an IT network (ISP, distributor, reseller) in Switzerland, France, Poland, Benelux, Tunisia and Algeria (Ministry of Education with 1800 schools/universities, Ministry of SME). BT : Defined and created the organisation for the Customer Services and Support department. Creation and implementation the CRM concept (Customer Relationship Management). Put in place a finance project in order to save more than 5 million Euro/year. Found third party, support partners including SLA (Swisscom, Burkhalter, Olivetti. Optimise all logistic processes and evaluate their impact on the business opportunities. Implemented inter-departmental ISO9000 procedures. Established and implemented procedures for launching new products and services (Marketing). Developed strategic partnership (Swisscom, Olivetti, Ascom, Burkhalter) for outsourcing technical support. Reorganised the post-sales support organisation in Austria and in Portugal. Launched new domestic and worldwide products & services. Selected and created four computer rooms situated across Switzerland. Structured the post-sales department. Put in place 24/24, 7/7 hardware and software support. Participated with the development of the structure of European Customer Service and Support

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Software

Telecommunications

Aerospace

Professional Objectives

Function: VP, Director, executive position

Interim Manager: Yes

Permanent Position: No

Operational: Yes

Availability: Full time

Prefered Locations: Geneva, Switzerland

Countries Covered

Algeria

Austria

France

Switzerland

Tunisia

Operational Competencies

Technologies to market (Professional)

Business development (Professional)

Acquisition and shadow management (Professional)

New product or service launch (Professional)

Geographical expansion (Professional)

Company rescue or turnaround (Professional)

Close down or sell off (Professional)