Phil
COO/Managing Director - USA - iCEO #16523

Experience

General management expertise in the IT, management consulting and software industries. Strong command of the offshore outsourcing model (IT & call center) with primary experience in South East Asia.

Major Achievements

Brought in to position company for entry into the North American market. P&L responsibility for 240 employees. Application development, customer contact, infrastructure management, consulting and document processing services. § Reduced aging receivables by 56% in first 180 days and halved DSO within first year. § Increased cash position 790% in first 180 days. § Developed and executed streamlined finance/accounting/billing process. § Reduced employee attrition from 14% to 4.5%. § Significantly improved client satisfaction evidenced by formal surveys. § Established initial US presence. § Realigned talent to meet market demands and led exit strategy of non-strategic business units. § Developed new marketing strategy and led design and roll-out of new ‘Americanized’ website. § Instituted employee career development program. § Instituted CMMI quality initiative, attained level 3 appraisal within first year. § Lead on quarterly board presentations and monthly board calls.

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Software

Systems Integration

Telecommunications

Outsourcing

Professional Objectives

Function: CEO, COO

Sector: IT, outsourcing, offshore

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: open

Additional Professional Interests

Non executive director assignments

Countries Covered

Canada

Philippines

USA

Operational Competencies

Technologies to market (Expert)

Business development (Expert)

Acquisition and shadow management (Expert)

New product or service launch (Expert)

Geographical expansion (Expert)

Company rescue or turnaround (Expert)

Close down or sell off (Expert)