mohan
COO/Managing Director - India - iCEO #86322

Experience

Leadership role across sectors and functions (Operations, Quality, F & A , Audit, Process Re-Engineering & Innovation, Leadership development) - Help leaders create teams that deliver with passion & accountability - Simplify Operational processes for sustainable results - Design process which are customer centric. - Design strategies for transformation

Major Achievements

- Improved Customer Experience - Bad-debts to the best in the Industry, highest Collections - Lead Process Innovation (IOT/Convergence Tech Solution), - FTR culture (first time a new Circle launch with zero error for first time (UP East)), - Customer retention, Call Centre – Out-sourcing/Partner Mgt. - Implemented Balanced scorecard, lean - Top CSAT score; ESAT score in top 2; - Reduced complaints by >50% - Improved service level >50% (due date collection moved from 68% to 80+%; Bad debts dropped to

Industry Sector Competencies

Telecommunications

telecom, BFSI

Financial Services

Healthcare

IT, ITES

Professional Objectives

Function: CEO, Director, COO

Sector: BFSI, service, ITES

Interim Manager: Yes

Permanent Position: No

Operational: Yes

Availability: Full time, part time, coaching on demand

Prefered Locations: no preference

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

India

Operational Competencies

Technologies to market (Expert)

Acquisition and shadow management (Expert)

New product or service launch (Expert)

Geographical expansion (Professional)

Company rescue or turnaround (Expert)

Pre or post investment audit (Professional)