Loredana
COO/Managing Director - Italy - iCEO #91797

Experience

GENERAL MANAGER | BUSINESS UNIT DIRECTOR I am serving as a General Manager in the multiservice sector, with 20 years of proven track record of delivering positive results that exceed stakeholder expectations.

Major Achievements

GENERAL MANAGER Direct report: CEO Italy | Managed resources: 120 Key Results of Multi-Service Centres (since 2017) • In the period, the growth in turnover of multi-service centres grew by 51% from €9.2 million to over €14 million, EBIT more than doubled from 14% to + 30% • Total reorganization and restructuring of assigned Centres • Exceeded Group targets in terms of % of cross-selling and up-selling on portfolio, going from 33% of customers with more than one service to over 53% Significant improvement in the Customer Experience, bringing the NPS index from negative to +34, also consolidating customer satisfaction at >98.9% OPERATION MANAGER Direct report: CEO Group | Resources managed: 1400, 800 workstations in 5 locations | Turnover managed: over 30 M€ Key results • Increased orders productivity, which went from €21/h to €30/h out of about 70,000/h worked per month, increase in net margins of over €9/h, more than €7 million in net margin in one year. • Introduction of multi-contract management of PAs • Start-up and maintenance of numerous articulated and complex public contracts

Industry Sector Competencies

Telecommunications

BPO

Textiles

Industrial Laundry and Clean Room

Call Centre-Multiservice Industry-Pest Management

Professional Objectives

Function: General Manager | Business Unit Director | CEO | COO | Sales Director | Operation Director

Sector: Telco, Pay TV, High Tech, BPO, Contact Center, Multiservice Industry, Pest Management

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: General Manager | Ceo

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Personal financial investment: 150-350K USD

Countries Covered

Dubai

France

Italy

Malta

Switzerland

Operational Competencies

AI strategy (Expert)

DEI strategy (Professional)

ESG & sustainability strategy (Expert)

Business development (Expert)

New product or service launch (Expert)

Geographical expansion (Expert)

Company rescue or turnaround (Expert)

Pre or post investment audit (Expert)