Lai-Ching
COO/Managing Director - UK - iCEO #90218

Experience

A commercially minded enterprise and technology transformation leader with nearly 15 years` experience developing and implementing new digital technology platforms and policies within the global banking industry. A positive and tenacious leader who provides practical insight to IT solution delivery that achieves business-critical goals.

Major Achievements

Empowered by senior management to avoid potential fines to the bank. Designed and implemented delivery strategy to ensure compliance within agreed FCA timelines related to customer redress schedules. ▪ Championed technical solutions; led the deployment of a common workflow tool and standardised resource models and processes to allow for a future single entity utility model. ▪ Built a consolidated data source that unified all MI across the bank and upgraded insight to the Senior Risk Management Committee to ensure adherence to UK regulatory commitments. ▪ Provided conformity to the Business Redress Framework through the design of dashboards that clarified critical business information for dissemination to senior executives. ▪ Established stakeholder enhancement initiatives; improved communication channels across the bank that escalated issues more efficiently with the formation of the HSBC UK Redress Committee. ▪ Reduced reputational risk loss; led the redress utility across all lines of business within the UK bank; worked with the HSBC Conduct and Controls Programme to transition the redress programme of work into BAU.

Industry Sector Competencies

Systems Integration

Financial Services

Professional Objectives

Function: COO, Product Head, Transformation Delivery

Sector: Banking, Financial Services, Automotive, Energy

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: London or Warwick

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

UK

Operational Competencies

Technologies to market (Professional)

New product or service launch (Professional)