Paul
COO/Managing Director - UK - iCEO #90506

Experience

Strategic senior leader with proven track record of optimising performance, driving change, and engaging cross-functional teams at scale to deliver exceptional results.

Major Achievements

• Successfully reduced operating costs by £13 million (c.5%) in 2022, despite facing inflation rates exceeding 10%. • Generated approximately £3 million in additional revenue and a £1 million reduction in operating costs by implementing new operations strategy and cohesive operational governance. • Introduced a novel Customer Service strategy, returning the business to number 1 for customer service in the broadband industry, increasing sales revenue by £22 million, reducing operating spend by £5 million and delivering a 10% increase in employee engagement.

Industry Sector Competencies

Telecommunications

Automotive

Financial Services

Media

Private Equity

Professional Objectives

Function: Chief Operating Officer, Senior Director of Operations, Customer Service Director

Sector: Automotive, telecommunication, Sustainable Energy

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: UK

Additional Professional Interests

Non executive director assignments

Countries Covered

India

UK

USA

Operational Competencies

AI strategy (Professional)

DEI strategy (Expert)

ESG & sustainability strategy (Expert)

Technologies to market (Expert)

Business development (Professional)

New product or service launch (Expert)

Geographical expansion (Expert)

Company rescue or turnaround (Professional)

Close down or sell off (Expert)

Pre or post investment audit (Expert)