Nicolette
COO/Managing Director - Netherlands - iCEO #54325

Experience

Transformational senior executive with consistent record driving revenue growth and operational performance improvement; balance of strategic, analytic business problem-solving and operational general management skills.

Major Achievements

VP Customer Care, member of the EU board; dynamics: ± 3.000 Customer facing employees, distributed over 14 countries across Europe, OPEX budget ± 100 Mio € p/year, P&L responsible; main achievements: increase revenue, operating margins and market share (OPEX -/- 20%; retention + 30%; CAC -30%; SoW + 1,5; etc.); 180-degree turnaround of the service reputation of the brand from worst to best in class award winning.

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Software

Systems Integration

Telecommunications

Consumer Goods

Professional Objectives

Function: Chief Customer Officer

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Amsterdam

Additional Professional Interests

Non executive director assignments

Countries Covered

Germany

Netherlands

USA

Operational Competencies

Technologies to market (Expert)

Business development (Expert)

Acquisition and shadow management (Expert)

New product or service launch (Expert)

Geographical expansion (Professional)

Company rescue or turnaround (Expert)

Close down or sell off (Professional)

Pre or post investment audit (Expert)