Richard
Business Development Director - Germany - iCEO #49244

Experience

General Manager Service and Support EMEA with broad international experience, very sales driven, analytic, helicopter view, innovative, process oriented, diplomatic, customer oriented, experienced in building up or restructuring customer service organisations.

Major Achievements

Restructuring of available S&S organization in order to improve efficiency and increase customer satisfaction. Cost reduction from 8% of sales in 2000 to 2.5% of sales in 2007. Customer satisfaction improvement to Best in Class with >85% satisfied customers. Budget responsibility 6Mio. Euro. 20 staff. Operation of 7 contact centers with >40 agents Managing of >150 external and internal service partners with >600 staff. Development and maintenance of various service programs with turnover >1Mio in FY07.

Industry Sector Competencies

E-Commerce/Internet

Electronics

IT/Computer Hardware

Software

Systems Integration

Telecommunications

Professional Objectives

Function: VP Customer Services/ CEO/COO

Sector: Service business, IT, telecom, B2B, B2C, Engineering, advisory

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Germany

Additional Professional Interests

Non executive director assignments

Countries Covered

Germany

Netherlands

Operational Competencies

Technologies to market (Professional)

Business development (Expert)

New product or service launch (Expert)

Close down or sell off (Professional)