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Executive iCEO #4843
iCEO #4843

DENIS's Profile

  • PositionCOO/Managing Director
  • NationalityFrance
  • Home countryFrance

Experience

COO and founder of an eCRM CRM software editor, in paris and central europe, Musexpert, with very strong skills in customer care organisation and call center consultancy.

Major Achievements

Creating 2 softwares for direct operator in call centers and customer care, first software is an ecrm software for incoming email, i had to wrote specification book, then to find programmers team and to pilot the programmation, after to prepare and coach the marketing team for launching the software of call center market in central europe and france , second software i had to compile all my topconsultant and coach for customer care services and marketing oriented depts to create automatic advisor pilot for any customer care manager, for both those task i had to pilot 6 programmers, 2 project managers, 6 marketing assitants, regarding the business impact, its about evolving the businesses of those software editor originally in scm software for industry, now 45% turnover goes to customer care services.

Industry Sector Competencies

E-Commerce/Internet
IT/Computer Hardware
Software
Telecommunications
Media
customer care

Professional Objectives

Function: COO/Marketing Director,
Sector: none
Interim Manager: Yes
Permanent Position: Yes
Availability: Full time
Prefered Locations: europe

Countries Covered

France
Germany
Slovakia

Operational Competencies

Technologies to market (Professional)
Business development (Expert)
Acquisition and shadow management (Expert)
New product or service launch (Expert)
Geographical expansion (Professional)
Enquire About DENIS's Availability ← Back to matches

Nationality

France

Home Country

France

Availability

Full time

Education

Dess controle de gestion University Paris Dauphine

Languages

English, French, German, Spanish

Management Experience

More than 10 years

Company Size

Start-up, SMB, Multinational

Interim Manager

Yes

Founder or Co-Founder

Yes

  • Call us: USA +1 645 205 2025 | UK +44 203 137 2581 | France +33 184 746 705 | India +91 124 663 7651

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Contractual Flexibility

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