Amit
Other - India - iCEO #95844

Experience

With over two decades of leadership in Service Engineering, Operations, and Customer Success, I have built and led high-performing teams, driven P&L accountability, and enhanced global service revenue across industries. My expertise lies in strategic service management, process optimization, and technology-driven service innovations that elevate customer experience and business profitability.

Major Achievements

Established & led a centralized global help desk, enhancing service response times and customer satisfaction. Boosted service revenue through innovative strategies, including AMC programs and resident engineer models. Reduced operational costs by driving efficiency projects, cutting downtime, and improving resource utilization. Built & managed large cross-functional service teams, achieving record-high KPIs in quality and turnaround time. Implemented new technologies and automation to streamline field service operations and improve service delivery.

Industry Sector Competencies

BioTech

Medical Equipment

Engineering

Healthcare

Professional Objectives

Function: General Manager, Service Director

Sector: Lifescience, Healthcare, F&B, Manufacturing,

Interim Manager: No

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Mumbai, Pune, Bangalore, Delhi

Additional Professional Interests

Operational coaching on demand

Countries Covered

Dubai

India

Switzerland

USA

Operational Competencies

AI strategy (Professional)

Business development (Professional)

Acquisition and shadow management (Professional)

New product or service launch (Expert)

Geographical expansion (Expert)

Pre or post investment audit (Expert)