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Lian
Business Unit Director - UK - iCEO #94830
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Lian's Profile
- PositionBusiness Unit Director
- NationalityUK
- Home countryUK
Experience
Customer experience professional with a track record of achieving industry leading csat results. My strengths include creating exceptional customer experiences, building teams and ensuring process effectiveness.
Major Achievements
For my previous employer, I consistently achieved csat ratings above 95% and have grown the employee engagement score by 20%. Lead the restructure and reorganization of post-sales teams with a 25% headcount reduction. Not only reducing headcount but ensuring the teams left could work more efficiently. Proactively planned to mitigate risks related to delivery and in-service operations, resulting in book-to-bill consistently above KPI – reducing from 133 days in FY23 to 62 days in FY24.
Industry Sector Competencies
E-Commerce/Internet
Telecommunications
Professional Objectives
Function: CX/Operational
Interim Manager: Yes
Permanent Position: Yes
Operational: Yes
Availability: Full time, part time
Prefered Locations: UK with travel
Additional Professional Interests
Non executive director assignments
Countries Covered
UK
Operational Competencies
Company rescue or turnaround (Professional)
- Call us: USA +1 645 205 2025 | UK +44 203 137 2581 | France +33 184 746 705 | India +91 124 663 7651
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a timely professional matching process to identify and present the right international executives with relevant local expertise amongst our interim managers, executives, and executive investors.
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a unique cross-border reactivity with a first selection of international executives submitted to our clients in less than 10 days through an executive search amongst our executives and interim managers.
Contractual Flexibility
for any executive recruitment, the clients have the flexibility either to sign a few months interim management agreement or to hire directly our vetted executives for a permanent position.
Competitive Fees
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