Martyn
Business Unit Director - UK - iCEO #94260

Experience

Co-Founder of no.1 Digital Fundraising platform & Director of Customer Experience with Extensive Transformation experience and the ability to unlock Omni-Channel growth.

Major Achievements

Managed a 24/7 Contact Centre and the full P&L for FTSE 250 company. Delivered a £2.58 million increase in year one revenue through launching a sales contact centre and reducing cancellation rates from 18% to 5%.

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Telecommunications

Consumer Goods

Financial Services

Professional Objectives

Function: Managing Director, Director of Customer Experience

Sector: Financial Services, Retail

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: UK

Additional Professional Interests

Operational coaching on demand

Countries Covered

UK

Operational Competencies

DEI strategy (Professional)

ESG & sustainability strategy (Professional)

Technologies to market (Professional)

Business development (Expert)

Acquisition and shadow management (Professional)

New product or service launch (Professional)

Geographical expansion (Professional)