Catherine - COO/Managing Director - France - iCEO #79722

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Experience

✔️ Competitive intelligence specialist and certified Independent NED partnering with the Business Leaders within SMBs and multinationals in the design and implementation of their development strategies, peculiar change and innovation issues, and international negotiations. Industry sectors: Technology, Manufacturing, Consumer goods, Regulated business services, and Charity business

Major Achievements

Structure and manage the Sales Administration of a French Tech startup, from scratch (turnover: 20 million euros in 2020) Instances of my contribution: - Implement process for the Customer & Support team (5 people) - Day-to-day management of the administrative and pre-/during/after-sales issues (portfolio x3, 95% of which being worldwide groups) - Monitor settlements and recovery procedures (0% at end 2017/2018 and 0.8% at end 2019) - Manage, qualify and update the contact database (600+ customers/1000+ prospects) in order to launch CRM & communication campaigns

Industry Sector Competencies

Software

Telecommunications

Consumer Goods

Lighting & Electronic Components Industry

Tax, Legal & Financial Services

Professional Objectives

Function: Board Member, General Secretary, Chief Operating Officer, Group Director of Communications & Marketing

Interim Manager: No

Permanent Position: Yes

Operational: Yes

Availability: Full time, part time

Prefered Locations: Metz, France, Paris, France, or Luxembourg

Additional Professional Interests

Non executive director assignments

Countries Covered

France

Operational Competencies

Technologies to market (Professional)

Business development (Expert)

New product or service launch (Expert)