- USA +1 646 583 1584 | UK +44 203 137 2581 | France +33 970 448 419 | Germany +49 427 1947 9618 | India +91 124 663 7651
Alex - COO/Managing Director - UK - iCEO #80381
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Alex's Profile
iCEO #80381
Position: COO/Managing Director
Nationality: UK
Experience
Proven track record of consistent contact centre, customer service operations & CX improvement, often succeeding in high pressure Leadership positions I transform Customer Experience, driving customer service, operations & contact centre innovation, digital & social media transformation, CRM best practice
Major Achievements
★Pioneered award winning digital & social media contact channels for leading airline. Reduced costs by 40%, improved NPS by 25% ★Delivery of high-touch, best in class luxury consumer experiences for Global Premium Whisky brand ★Masterminded award winning digital Customer Experience strategy creating a standout leader in global travel. Result: 99% of customers now say they would book again ★Transformed logistics sector; Pioneered real-time delivery tracking & proactive delivery messaging, winning multiple CX awards
Industry Sector Competencies
E-Commerce/Internet
Consumer Goods
Logistics
Financial Services
Leisure Industry
Professional Objectives
Function: Chief Customer Officer
Interim Manager: Yes
Permanent Position: Yes
Operational: Yes
Availability: Full time, part time
Prefered Locations: Flexible
Additional Professional Interests
Non executive director assignments
Countries Covered
Bahrain
Philippines (The)
Singapore
UK
USA
Operational Competencies
Technologies to market (Professional)
Business development (Expert)
Acquisition and shadow management (Professional)
New product or service launch (Professional)
Geographical expansion (Professional)
Company rescue or turnaround (Professional)
Nationality
UK
Home Country
Bahrain
Availability
Full time
Part time
Education
Bsc Comp Sys & Info Eng
Languages
English
Management Experience
More than 15 years
Company Size
Start-up, SMB, Multinational
Interim Manager
Yes
- Call us: USA +1 646 583 1584 | UK +44 203 137 2581 | France +33 970 448 419 | Germany +49 89 5480 3739 | India +91 124 663 7651
Professional Matching
a timely professional matching process to identify and present the right international executives with relevant local expertise amongst our interim managers, executives, and executive investors.
Fast Selection
a unique cross-border reactivity with a first selection of international executives submitted to our clients in less than 10 days through an executive search amongst our executives and interim managers.
Contractual Flexibility
for any executive recruitment, the clients have the flexibility either to sign a few months interim management agreement or to hire directly our vetted executives for a permanent position.
Competitive Fees
100% success fees based on executive recruitment closing. A fixed recruitment fee specific by region and unique for any salary. No retained fees. No exclusivity.