Umut
Supply Chain Director - Turkey - iCEO #80473

Experience

Leadership Professional with 15+ years’ experience by Costumer Service, Call Center, Logistic, Technical and Training areas approach to customer satisfaction, a multifaceted and seasoned executive for achieving corporate growth objectives through providing strategic direction, diverse perspectives, and positive leadership.

Major Achievements

Increases organizational efficiencies, improves sustainable revenue, growing profit channels while reducing costs. Effectively managed teams of 13 to 80 members Led to Service Network - Over 260 service points & over 600 technicans Managed Call Center from 40K to 400K Calls Led to spare part / products operations 550K pcs/year spare part 600K products/year for Domestic /International markets Managed Sales & Marketing operations for Spare Part- Consumables Online – D2C – B2B – Retails – Service Network Led to Technical, Training and H&S areas Increased sales 72%, GM% 115%. Improved GM% 167% Achieved double operation profit Achieved to network KPIs and SLAs

Industry Sector Competencies

Consumer Goods

Office Supplies

Packaging

Construction Industry

Costumer Service

Professional Objectives

Function: CEO

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Turkey+Europe+North America+ Australia+New Zealand

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

Turkey

Operational Competencies

Technologies to market (Professional)

Business development (Professional)

New product or service launch (Professional)