Jayajasen - COO/Managing Director - Malaysia - iCEO #80566

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Jayajasen's Profile

iCEO #80566

Position: COO/Managing Director

Nationality: Malaysia

Experience

I am an experienced operations and customer experience professional with a robust background in financial services, technology, startups, and shared services. My senior roles in multinational corporations have provided me with invaluable experience, sharpening my abilities in strategic planning, execution, leadership, management, and organizational transformation.

Major Achievements

1. Increased revenue by 15% annually for Shared Services and headcounts by 10% through successfully negotiating with host countries to migrate additional work to the centre. 2. Increased revenue by circa 55% in 2023 vs 2022 through various strategic and tactical interventions, using social media marketing, search engine optimisation, social media messaging. 3. Led the customer experience team to achieve 3% uptick in CX scores, improving customer interactions in voice, non-voice and digital spheres. 4. Led the delivery of 3 Robotic Process Automation (RPA) in 8 months as project driver and sponsor a Shared Services. 5. Improved employee engagement scores by 2%, year on year, through creating a culture encompassing vision, purpose and priorities.

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Systems Integration

Automotive

Financial Services

Professional Objectives

Function: Board member, Executive Director, COO

Sector: Financial services, Automotive, Shared Services, Start up

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time, part time, coaching on demand

Prefered Locations: Australia, UK, Malaysia, HK, SG, NZ, Germany,

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

Malaysia

Operational Competencies

AI strategy (Expert)

DEI strategy (Expert)

Business development (Professional)