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Executive iCEO #89075
iCEO #89075

Hanene's Profile

  • PositionExecutive Consultant
  • NationalityFrance
  • Home countryFrance

Experience

Experienced in international B2B environments, leading customer success and service teams across regions, contributing to a global business valued at $90 million. Skilled in strategic restructuring, team management, and fostering a customer-centric approach, utilizing a diverse skill set including leadership training, customer engagement, and project management.

Major Achievements

Led a global customer success team spanning APAC, Europe, and the Americas, overseeing over 1200 accounts and supporting a $90 million business. Pioneered a customer-centric strategy, implementing streamlined onboarding processes and a knowledge base system, resulting in increased customer retention below 1% churn rate, driving double-digit growth in digital solutions (Saas), and fostering a positive customer culture across regions.

Industry Sector Competencies

E-Commerce/Internet
IT/Computer Hardware
Software
Systems Integration
Saas

Professional Objectives

Function: VP Customer Success, Chief Client Officer, Chiel People Officer
Interim Manager: Yes
Permanent Position: Yes
Operational: Yes
Availability: Full time, part time, coaching on demand
Prefered Locations: Europe, Africa

Additional Professional Interests

Operational coaching on demand
Non executive director assignments

Countries Covered

France
UK

Operational Competencies

Technologies to market (Professional)
Business development (Expert)
New product or service launch (Professional)
Geographical expansion (Professional)
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Nationality

France

Home Country

France

Availability

Full time
Part time
Coaching on demand

Education

Master Communication and International Business

Languages

English, French

Management Experience

More than 15 years

Company Size

Start-up, SMB, Multinational

Interim Manager

Yes

Founder or Co-Founder

Yes

  • Call us: USA +1 645 205 2025 | UK +44 203 137 2581 | France +33 184 746 705 | India +91 124 663 7651

Professional Matching

a timely professional matching process to identify and present the right international executives with relevant local expertise amongst our interim managers, executives, and executive investors.

Fast Selection

a unique cross-border reactivity with a first selection of international executives submitted to our clients in less than 10 days through an executive search amongst our executives and interim managers.

Contractual Flexibility

for any executive recruitment, the clients have the flexibility either to sign a few months interim management agreement or to hire directly our vetted executives for a permanent position.

Competitive Fees

Access our pricing model for executive search and recruitment. Full transparency. No exclusivity. 6-month guarantee period.