Markus
COO/Managing Director - Germany - iCEO #93415

Experience

Experienced executive specializing in Sales, Customer Success, Professional Services and Operations within multinational corporations. Proven track record in driving operational efficiency, revenue growth, and customer satisfaction. Expertise in P&L management, strategic planning, SaaS transitions, and process optimization.

Major Achievements

Leading post-license operations (Customer Support, Managed Services, Professional Services, etc.) for 10 products across Germany, Austria, and Switzerland with full P&L responsibility. Direct oversight of 100+ employees. Spearheaded SaaS transition for 4,000 customers, ensuring smooth migration and ongoing customer engagement. Led a 55+ team delivering professional services for all xxx products across DACH and EE regions. Responsible for integrating acquisition (yyy) and driving profitability. Achieved a 34% net margin within a year, tripling profitability, and increasing revenue by 36%.

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Software

Systems Integration

Telecommunications

Professional Objectives

Function: COO

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time, part time, coaching on demand

Prefered Locations: Germany, Europe, Sydney (AUS)

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

Austria

Germany

Spain

Sweden

Switzerland

Operational Competencies

AI strategy (Expert)

DEI strategy (Professional)

ESG & sustainability strategy (Professional)

Technologies to market (Expert)

Business development (Professional)

Acquisition and shadow management (Professional)

New product or service launch (Expert)

Geographical expansion (Professional)

Company rescue or turnaround (Expert)

Close down or sell off (Professional)

Pre or post investment audit (Professional)