Russell
Executive Consultant - UK - iCEO #95250

Experience

Experienced business transformation leader with 25+ years of driving operational excellence, scaling service operations, and delivering measurable impact across global industries. Specialises in large-scale transformations, outsourcing, and strategic change, with a track record of optimising efficiency and unlocking business value.

Major Achievements

Supported and part led / designed the transformation of a 10,000 person customer service operation, optimising efficiency, enhancing service delivery, and achieving multi-million-pound savings. Spearheaded the turnaround of a 300-store retail business, driving revenue growth and profitability. Designed and implemented high-performing shared service models across multiple regions, reducing costs and improving scalability. Co-led the development of a pioneering digital payments platform, delivering significant commercial impact.

Industry Sector Competencies

Systems Integration

Telecommunications

Consumer Goods

Healthcare

Most industries CX and Service Operations

Professional Objectives

Function: Management Consultant, Transformation Lead, Exec Coach

Sector: Consumer Goods, Telco - Large Scale Service Operations

Interim Manager: Yes

Permanent Position: No

Operational: Yes

Availability: Full time, part time, coaching on demand

Prefered Locations: Flexible to travel weekly or FIFO

Additional Professional Interests

Operational coaching on demand

Countries Covered

Australia

Poland

Switzerland

UK

USA

Operational Competencies

AI strategy (Professional)

Technologies to market (Expert)

Business development (Expert)

New product or service launch (Expert)

Geographical expansion (Expert)

Company rescue or turnaround (Professional)