Ridwan
COO/Managing Director - USA - iCEO #90500

Experience

Served as Business Unit CIO and COO for Fortune 50 corporation supporting highly complex managed services customers globally. Served in 3 internal start-ups as well over the last 10 years.

Major Achievements

Directed 4.5K agents globally dispersed across 38 countries, delivering round-the-clock customer support. Consistently exceeded annual cost optimization targets by 10%+ YOY with direct oversight on $350M of spend, while driving over $50M of professional services revenue. Directed $150M+ of software capital investments to scale SaaS platforms and led the “inside-out” transformation of customer, seller, and agent experiences, resulting in elevated NPS ratings by +25 points YoY for both customers and employees.

Industry Sector Competencies

E-Commerce/Internet

IT/Computer Hardware

Software

Systems Integration

Telecommunications

Professional Objectives

Function: COO

Sector: Telecom, Technology, Professional Services

Interim Manager: No

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Dallas, TX

Additional Professional Interests

Operational coaching on demand

Non executive director assignments

Countries Covered

USA

Operational Competencies

AI strategy (Professional)

DEI strategy (Expert)

ESG & sustainability strategy (Expert)

Technologies to market (Expert)

Business development (Expert)

Acquisition and shadow management (Professional)

New product or service launch (Expert)

Geographical expansion (Expert)

Company rescue or turnaround (Professional)

Close down or sell off (Expert)

Pre or post investment audit (Professional)