Rachida - COO/Managing Director - Belgium - iCEO #41904

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Rachida's Profile

iCEO #41904

Position: COO/Managing Director

Nationality: Belgium

Experience

Dynamic, enthusiast I like to work in a project: the follow-up operations, supervision, sales, trainings, optimisation of the results and coordination with various departments is primarily to focus on customer satisfaction. Define the market segments and the requirements of each specific country as well as their needs (KPI...), satisfaction of the customers is for me a major objective.

Major Achievements

 Set up of client services departments Luminus (increase numbers of persons 20 until 150 Agents)  Define sale’s KPI and evaluation system's  Define job description with HR collaboration created the recruitment test and evaluations  Analyse and presentation's of the result  Organisation of training for supervisors  Created Quality control department  P&L budget analysis

Industry Sector Competencies

Software

Telecommunications

Consumer Goods

Energy-Oil-Gas

Media

call centre

Professional Objectives

Function: Direction

Interim Manager: Yes

Permanent Position: Yes

Operational: Yes

Availability: Full time

Prefered Locations: Belgium

Additional Professional Interests

Non executive director assignments

Countries Covered

Belgium

France

Morocco

Operational Competencies

Technologies to market (Expert)

Business development (Expert)

New product or service launch (Expert)